Terms / Returns / Refunds

Custom Duty, Taxes and VAT:
Your parcel may be subject to a customs, duty or VAT tax. The regulations concerning whether or not your order will apply vary by country and it is the obligation of the customer to obtain information concerning these taxes and pay them if necessary. You can usually obtain this information by contacting your courier office or customs office. Sambra Enterprises will not falsify any information on the customs forms.

Packaging:
Sambra Enterprises takes great care in packing your order to ensure its safe arrival. All items are packed in plastic bags covered with card board box.

Returns/Refund:
We will accept returns for refund if notified within 7 days of receipt of the product. We will accept a return for exchange within 14 days of receipt of the product. You must notify us in advance of your return and receive a return authorization number. We must receive the product back within 10 days of notification of intent to return. It must arrive at the store undamaged in salable condition. The courier charges for replacement will be on account for purchaser.

Damaged Goods:
If goods are damaged during shipment by courier, save the item, the box and all packing material. Notify us and we will place a claim with courier provided payment made for insurance cover by the purchaser. You may have to allow a courier representative access to inspect the damaged merchandise and packaging before an adjustment can be made.

Canceling Orders:
We take pride in prompt shipping and most orders are shipped immediately after its production is complete. If you decide you do not want what you ordered, it is imperative that you e-mail us within 24 hours of initial request at info@sambra-entp.com. Once we ship the item you may return it under the conditions stated above.